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Thank you for shopping with us!
If you are unsatisfied with your purchase, we are here to help.
All regular-priced items are eligible for refunds and exchanges within the first 30 days of purchase. No items will be accepted after the 30-day time period has lapsed.
We must receive the item unused and in the same condition as it was delivered.
The items must be in the original packaging.
A receipt or proof of purchase is required. We may ask for an email for online orders.
Items on final sale are not eligible for refunds or exchanges.
Items purchased via gift cards will receive an equivalent gift card credit in return.
Exchanges are only allowed if the item is deemed to be defective or damaged.
Please send us an email sales@flowersexpress.ph and we will generate a return shipping label for you.
Send all items to:
TFXPH Flowers and Gift Shop
Attention: Customer Service
Ground Floor, Bernardo Residences, 1F Bernardo Street, Daang Bakal Mandaluyong City
The following items will not be eligible for any refunds:
- Gift Cards
- Personal Care Items
- Customized Items
- Final Sale and Clearance Items
- Items Not in Original Condition
- Damaged Items
- Items Beyond the 30-Day Return Window
We aim to process all refunds within two weeks. The amount will be refunded back to the original card used for payment, and timelines for that depend on the payment processor.
All returns received in-store are inspected and processed the same day. Online order returns shipped to our warehouse will take a maximum of two weeks, but we aim to finish this quicker.
All customers will be shown their return status via email and order tracking on the store website.
If we have approved a refund but it hasn't reflected on your bank account yet, please contact your bank or credit card company first. It can take up to two weeks for the refund to process seamlessly.
For online orders, we will generate a shipping label for you. Please do not send us items of your own accord as the shipping label generates a tracking link that we use.
If the item is found to be defective or in a non-returnable condition, we may recover shipping costs.
If you have further questions, please contact our customer support centre where one of our representatives will be happy to assist you.
Customer Service Contact Number:
(02) 7000 4588
Customer Service Email:
sales@flowersexpress.ph
Customer Service Hours:
Manila:
8am-5pm, Monday to Friday
Bicol:
9am-5pm, Monday to Friday
We guarantee your satisfaction! If in the unlikely case that you are not satisfied with the freshness of your order or the condition of any of our items, kindly contact us or send us an email with the photos of the items delivered and we will gladly replace it or refund your money.
In case of any issue you can contact us at the following number:
Email: sales@flowersexpress.ph
You can also send us a message below using the chat.
We are open to serve your concerns from Monday-Friday (9AM-8PM) and Saturday & Sunday (9AM-6PM).